Questions and Answers

Do I need an online ticket?

Our online shop is available to purchase your ticket here. The bookable online tickets are initially only available for one week in advance. Maxipark annual tickets need NO online ticket!

The online tickets that can be booked make up a portion oft he available contingent, while tickets are also available at the box office.

On weekends and when the weather is fine, visitors may only be allowed to visit the park when other return home. Book your online ticket in advance and get guaranteed admission.

Tickets for the butterly house or the LEGO exhibition are available on site. Adults and children starting at school have to wear a mouth and nose cover in the park,

  • when they are on hold
  • when they are in buildings.

Furthermore, we appeal to your personal responsibility and ask you to wear the mask even if you are unable to keep  to the minimum distance of 1,50 m.

 

We make use of LUCA (is valid for entry into the buildings) | Do I need the LUCA App?

When visiting the LEGO Fan Exhibition, the Glass Elephant or the Butterfly House:

In accordance with the current Corona Protection Ordinance, we are obliged to collect visitor data in the buildings.

The LUCA App helps with the secure transmission of your contact data.

Please download the LUCA App here, generate your personal QR code and check in and out with us.

You can find more information about the app here.

Of course, we also provide you with data collection sheets in the entrance area oft he buildings for data collection.

 

Do I need a current Corona test?

For the visit to the park you need at the moment NO special Corona test. We only collect visitors data for the purpose of traceability in the buildings.

 

Which spacing rules/Contact restricitons currently apply?

In ordert o comply with the legal minimum distance of 1,5 meters, we rely on everyone’s sense of responsibility!

The contact restriciton is relaxed to five households (without test) or up to 100 people (with test). As a reminder, all applicable rules do not include the following groups: Double vaccinated individuals with a second vaccinations at leats 14 days ago, recoveries with infection not more than six months ago (the date of positive PCR testis decisive) and recoveries with a longer infection but who have already received a coronavirus vaccination.

Adults and children starting at school have to wear a mouth and nose cover in the park

  • when they are on hold.
  • when tey are in buildings.

Furthermore, we appeal to your personal responsibility and ask you to wear the mask even if you are unable to keep to the minimum distance of 1.50 m.

Thank you for your understanding.

 

Is the normal park entrance valid?

The current park entrance is valid.

The Glass Elephant, the Butterfly house and also the Electric Centers (LEGO Fan exhibition) are open.

Tickets for the Butterfly house and the LEGO Fan exhibition ca be obtained directly on site.

 

Do I have to take a mouth and nose mask with me?

Adults and children from school start have to wear mouth and nose coverings in the park,

  • when they are on hold.
  • when they are in buildings.

Furthermore, we appeal to your personal responsbility and ask you to wear the mask even if you are  unable to keep to the minimum distance of 1,50 m.

 

I own a Ruhr Topcard. Can I use it?

Yes, the Ruhr Topcard can be used as normal. Here, too, the regular queueing applies.

 

Can I buy something to eat and drink?

At the lake there is a limited „to-go” offer. This is available on weekends from 12 am to 5 pm. Due to weather conditions, the opening hours oft he gastronomic offer may vary.

 

I a picnic allowed in the park?

Of course you can eat food and drinks brought with you in the park. Please note the currents contact restrictions.

 

Can I borrow a boller wagon / wheelchair / electric car?

Of course, our boller wagons, wheelchairs and also our electric care are at your disposal.

 

Do you have a season ticket for 2020? Do you want to buy a season ticket for 2021?

We are pleased that you remain loyal to us in difficult times and support the park with a season ticket. As usual, the annual tickets are available at the main ticket office and at the „Insel“ at Hamm station.

Here you will find all the important information about the purchase.